Due to the size, volumetric weight, and special packaging requirements of our lighting products, total delivery time is calculated as follows:
Estimated Delivery Time = Processing Time + Shipping Time
- Processing Time (3–5 business days): Confirming product availability, verifying shipping details, customization checks, and safe packaging.
- Shipping Time (5–9 business days): Dispatch and transit via carriers (e.g., UPS, FedEx, DHL).
If you encounter any unresolved issues or concerns during your shopping experience, please contact us at service@orynlight.com.
After Placing Your Order
- Order Confirmation: You will receive an order confirmation email upon payment confirmation. If missing, please check your spam folder or contact us with the subject line "Order Confirmation Not Received".
- Address Accuracy: Please ensure your shipping address is complete and accurate (e.g., street name, street number and postal code) to prevent dispatch delays.
Tracking Your Order
- Tracking Email: Once your order has shipped, we will send you a tracking number by email.
- Track Online: To check the latest shipping status, click here and enter your tracking number.
- Fulfilled Status: If your order status shows "Fulfilled" but you have not received a tracking number, please reach out to customer service.
Split Shipments
- Depending on packaging requirements and product dimensions, your order may be shipped in multiple packages to ensure safe delivery, potentially arriving on different dates.
- If you receive a partial order, the remaining items are likely still in transit. Contact our customer service team with your order number to request updates for remaining packages.
Shipping Issues & Resolution
Common Shipping Issues:
- Shipping confirmation or tracking number not received, or tracking updates stalled for an extended period.
- Package marked as "Delivered" but not received, or carrier unable to contact the recipient.
- Package delayed, lost, returned to sender, or unable to be delivered to an incomplete/incorrect address etc.
How We Assist You:
Depending on the circumstances, our support team may:
- Investigate current shipment status directly with the carrier, issue updated tracking details.
- Arrange a replacement shipment or negotiate a suitable solution.
Direct Support Recommended
We recommend contacting our customer care team before initiating a dispute or chargeback with your bank. Most issues can be resolved much faster through direct customer support. (This recommendation does not affect your legal rights with your financial provider.)
We wish you a pleasant shopping experience!